Frequently Asked Questions
Download
How to download the APP?
- Soon app -> Mine -> General -> About -> Download APP. You can click to download the APP or scan the QR code to download.
What should I do if my mobile phone can't scan the download QR code?
- Use WeChat's Scan function to open the link, and then open the link in the browser from the upper right corner to download.
- Or directly send the download link to others via WeChat: https://wecard-dev-forigin.aijiatui.com/#/pages/me/download
What should I do if I can't find the installation package after downloading?
- In the browser - More - Download list, you can see the downloaded installation package.
What should I do if the Huawei mobile phone can't install the app?
Because Huawei mobile phones have enabled the pure mode and can't install external applications. Open Settings - System Update - Pure Mode, turn off enhanced protection, and then you can install it.
- Scan the code to enter the browser's download page and click "Download app", as shown in the following figure.
- A download window will pop up at the bottom of the browser. Click "Download".
- After the download is completed, you can click "Open".
- If the download page doesn't pop up in the third step, you can click More - Download in the lower right corner of the browser to enter the download list page and click "Install".
- If the mobile phone has enabled the pure mode, it can't be installed at this time. You need to enter Settings - System and Update - Pure Mode and turn off the pure mode.
- After turning off the pure mode, install the Soon app again. On the security reminder page, click "Continue to install" to complete the installation.
What should I do if the vivo mobile phone can't install the app?
Because vivo mobile phones have enabled security protection and can't install external applications. Check the box to indicate that you understand the application risks and then continue to install.
- Scan the code to enter the browser's download page and click "Download app", as shown in the following figure.
- A download window will pop up at the bottom of the browser. Click "Download".
- Start downloading. You can click the floating window below the browser to enter the download list.
- If the floating window below is closed, you can also click More - Download Management below the browser to enter the download list page and click "Install".
- If the mobile phone has enabled security protection, on the security prompt page, you need to check the box to indicate that you understand the risk detection results first, and then click "Continue to install".
- If the mobile phone hasn't enabled security protection, on the security reminder page, click "Continue to install" to complete the installation.
Registration
When registering on an Apple device, it prompts "Network abnormality, please try again later".
- First, please check whether the network is normal, such as whether it is in flight mode? Whether the 5G signal is normal?
- If the above are all normal, then open Settings -> Find the application "Soon" -> In Wireless Data, select "Wireless LAN & Cellular Data".
What should I do if I can't receive the verification code in my email?
- When registering, if you can't receive the verification code, you can use the verification code 8888 to register. This verification code can't be used again later.
- When logging in, if you can't receive the verification code, you can try to log in with a password, or wait for 60 seconds and then request to send the verification code again. If you still can't receive the verification code, you can try to check whether the email has been classified as spam.
How can I use AI to generate a business card without Twitter/LinkedIn?
- If the user has a paper business card, they can scan the business card and use AI to generate a business card.
- If the user has a Baidu Baike entry, they can input the Baike link and use AI to generate a business card.
Business Card
What should I do if iPhone can't open the NFC business card?
- The NFC detection on iPhone is next to the camera. Please point it at the card and hold it for 2 - 3 seconds. The recognition success rate of domestic mobile phones is about 60%. If it doesn't work the first time, you can try again.
- For overseas mobile phones whose users often use Apple's NFC payment function, the success rate can reach more than 98%.
What should I do if there is no response when Android phones swipe the NFC card?
- In most cases, it's because the NFC function of the Android phone isn't turned on. Open Settings -> Search for NFC and turn on the NFC function.
What should I do if a small part of Huawei's Android system can't open the NFC link with a browser?
- This is a hard requirement of the domestic manufacturer's system. It can only be opened with domestic applications such as Alipay and JD.com. Such systems account for only a very small part. Android systems overseas don't have such requirements.
After touching the other person's mobile phone to transfer the Soon business card, how can the other person find my business card next time?
- Guide the other person to click "Save to Contacts" on the home page of the business card to save your contact information and business card link to the contacts. They can view your business card from the mobile contacts next time.
- Guide the other person to click "Business Card Information" on the home page of the business card. The system will automatically send your business card information to the other person's email. They can view your business card from the email next time.
- Guide the other person to click "Exchange Business Cards". After the other person exchanges business cards with you, downloads and logs in to the "Soon" APP, they can view your business card in the contacts of the APP.
Can the AI Radar Visitor show which country the other person's IP belongs to?
- Currently, it's not supported yet. It will be optimized in subsequent iterations and updates.
If there are multiple positions, addresses, and contact methods on a business card, can it be recognized?
- Our business card recognition also applies AI capabilities and can recognize situations with multiple positions, addresses, and contact methods, and accurately fill in the contact information.
Does the AI Radar feedback involve customer privacy issues?
- The AI Radar feedback records the operation records such as browsing and clicking on your business card by customers, and doesn't involve customers' personal privacy information. By analogy, when customers use websites like Google and YouTube, their operation behaviors will also be recorded, but this doesn't involve their privacy.
Translation
What should I do if the translation card can't be connected?
- Please long press the button on the translation card and confirm that the blue light is blinking.
- Please bring the translation card closer to the mobile phone.
- Please confirm that the translation card isn't connected to other people's mobile phones. You can try to pick up the translation card and move about 10 meters away from people.
- If it still can't be connected after trying the above methods, please jump to the Bluetooth settings to connect the device while maintaining the above operations.
Why doesn't the translation card translate when long pressed in other applications?
- Check whether the battery is sufficient. If there is power, the light will turn on when pressed, and if there is no power, the light won't turn on.
- Check whether Bluetooth is turned on.
- Check whether the network is normal. Translation can't be done without a network, and translation will be very slow in a weak network environment.
- If it's an iPhone, check whether the small window for cross-application translation exists. If it doesn't exist, restart the APP. When you see ["Connected"] displayed in the upper left corner of the home page and the small window appears, try long pressing for translation again.
Do I have to click "Allow" every time I paste for cross-application translation?
- Enter the system [Settings] - [Applications] page.
- Select the application you want to use (take WeChat as an example).
- Click ["Paste from Other Apps"] and select ["Allow"].
Why must I buy a translation card for translation? Can't I just use software for translation?
- The cross-application translation function requires hardware support to be realized. Other pure software manufacturers can't achieve this capability.
Does it support voice translation of Chinese dialects such as Cantonese and Sichuanese? Will there be correction prompts for the translations?
- We will optimize the AI translation capabilities in the future to support more dialect translations and add correction prompts.
When translating complex sentences or professional terms, there are often problems with inaccurate semantics.
- We will optimize the translation capabilities in the future. Support users to adjust the translation style (such as formal, friendly, etc.) according to specific needs. At the same time, add more industry term databases to make translations in professional scenarios more accurate.
The offline function is missing. The network is poor in most places abroad.
- We will optimize the offline translation capabilities in the future. However, currently, all AI translation capabilities on the market need to be connected to the network to achieve the best results. Therefore, the offline translation effect will be inferior compared to the online translation effect.
What are the advantages of the Soon translation card compared to independent translation machines?
- Soon's differentiated functions: cross-application translation. Independent translators can't copy the translated text to mobile apps (such as WhatsApp).
- Currently, translation machines also don't have AI voice/video call translation.
What are the advantages of the Soon translation card compared to free translation software?
- Free translation software can only simply translate words and sentences. There is no real-time translation or cross-application translation.
What are the advantages of Soon AI translation compared to iFlytek?
- Soon meets the scenarios that iFlytek can't meet, such as cross-application translation, as well as AI voice and video translation. iFlytek translation doesn't have these functions.
- Soon uses the latest large language model AI translation similar to ChatGPT, which has higher accuracy than the previous generation of machine learning-based translations.
After-sales Service
How can non-mainland Chinese customers obtain after-sales service after purchasing?
- We have a specialized service team and operation process tutorials. Email: leslieli@jiatui.com Enterprise WeChat: